FREE SHIPPING ON ALL ORDERS!

FAQ

SHIPPING & PAYMENT INFORMATION

We offer free international shipping on all orders placed through the VALLAE GOODS website!

If you're in a hurry, there are other shipping options available for an additional cost at checkout.

We ship internationally!

Delivery times can vary depending on destination. We cannot guarantee delivery date or times.

Delays may occur due to customs, weather interruptions, carrier issues or other factors.

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am EST will not be shipped out until the next business day. If you order after 11 am EST on a Friday, your order will likely be shipped out on the following Monday.

Your tracking number will be emailed to you as soon as your order ships. If you have not received your order within the timeframe provided by the shipper, please contact us at info@vallaegoods.com or fill out the contact form.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages. We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

ORDER INFORMATION & CONCERNS

If you need to change or cancel your order, please contact us immediately at info@vallaegoods.com or fill out the contact form. Once our warehouse has processed your order, we will be unable to make any changes.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.

If an item is out of stock, please contact us at info@vallaegoods.com or fill out the contact form for an estimated restock date.

We are sorry if there was an error with your order. If you accidentally received the wrong item in your order, please contact us at info@vallaegoods.com and we will be happy to help resolve the issue.

RETURNS & WARRANTY

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date the product was delivered.

Any product you return must be in the same condition you received it and in the original packaging.

If you wish to return or exchange a product, please contact us at info@vallaegoods.com or fill out the contact form as soon as possible.

VALLAE GOODS offers a limited 2 year worldwide warranty on all its products purchased through www.vallaegoods.com or any authorized dealer. We will repair or replace your product for free, as well as cover any shipping costs associated with the repair or replacement. The warranty does not cover water damage, normal wear and tear, accidental damage, scratches, abuse, or theft. Proof of purchase is required fo rall warranty claims and service requests, so please keep your receipt.

OTHER INFORMATION

We appreciate that you want to be an authorized dealer of VALLAE GOODS! Please email us info@vallaegoods.com or fill out the contact form and we will be sure to get back to you as soon as possible!

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